Meet Casual, the tool that helps onboarding teams visualize, track, and collaborate on their routine processes. With Casual, you will make your team more efficient, automate certain tasks, and ensure that all of your bases will be covered.
You have standardized onboarding or activation processes
When nearly all of your clients have the same processes.
Processes require cross-department coordination
You handle some of the tasks, while your client handles other ones. It should come as no surprise that things can get delayed without proper planning.
Your sales managers want to know what's going on
Deal finalization and client onboarding go hand-in-hand. Sales people want to see and eliminate bottlenecks.
We found Casual when we were looking for a tool that would help us visualize our onboarding processes. Now we use this great tool every day, generally for new client activation and onboarding.
A team of ten is currently involved in those two processes. The roles available help us to assign users and control processes. The application is extremely user-friendly and easy to set up. Some sub-processes have been completely moved from other software, thus our full-cycle process is now available for tracking on Casual.
Thanks to Casual, we spend much less time on managing processes and we’ve optimized the actual processes by making them shorter, which is crucial for our business metrics.